Terms and Conditions

Terms and Conditions

Payments

Payments can be made via EFTPOS, online card payment, or bank transfer through our invoicing system.
Payment is expected at the time of service. If you’re not onsite, please pre-arrange payment before the booking.
A 2.0% surcharge applies to both EFTPOS and online card payments.
Invoices are due within 7 days of the service date. Late payments may incur a $10/day late fee, unless prior arrangements are made.
All products remain the property of Fenix Cycles and Mechanical until paid in full. If payment is not made, we reserve the right to remove and/or sell the product(s) to recover costs.

Call-Out Fees

A minimum labour fee of $89 applies to all bookings (excluding any travel fees), including cases where the bike:

• Cannot be repaired
• Is not worth repairing due to cost.

This fee covers time, assessment and quote.

Uncollected Bikes

For workshop drop-offs:

• Bikes must be paid for within 30 days
• Once paid, bikes must be collected within 30 days or a $5/day storage fee may apply
• Bikes not collected after 90 days will be disposed of or sold to recover costs

Warranty and Returns

Fenix Cycles and Mechanical does not offer a warranty on labour or services; however, all products we supply are covered under the manufacturer’s warranty.

If a product fault arises, please contact us and we’ll assist in lodging a warranty claim directly with the manufacturer.
For product returns, please get in touch and we’ll help facilitate the process.

Service and Repair

Bicycles left at our workshop must be paid for within 30 days of service.
Unpaid bicycles may be sold to recover costs.
If the service has been paid but the bike is not collected within 30 days, a $5 per day storage fee may apply.
Bicycles not collected within 90 days of the service date will be considered abandoned and may be disposed of or sold.

Unattended Bicycles

Fenix Cycles and Mechanical takes no responsibility for bicycles left unattended by customers, or for bikes requested to be left in an unsecured location upon completion of service.
Any such arrangements are made entirely at the customer’s own risk.
Please note that we are not insured for loss, damage, or theft of bicycles left outside or in unsecured areas.

Travel Surcharges

Fenix Cycles and Mechanical operates primarily within our standard service area.
A travel surcharge may apply for locations outside this zone or for appointments requiring extended travel time.
All travel fees will be clearly communicated at the time of booking.
By proceeding with the booking, the customer agrees to any applicable travel surcharges.

Pack & Ship Disclaimer

If you choose to use our Pack & Ship service, please note that Fenix Cycles and Mechanical is not responsible for any loss or damage that occurs during shipping.
Once your bike has been packed and handed over to the courier or transport provider, all liability for the item rests with the shipping service.
We recommend choosing a reputable courier and insuring your shipment where possible.